TERMS AND CONDITIONS
Pre-booking is essential. Reservations will only be confirmed on receipt of deposit. A deposit of £100 per person is required unless stated otherwise. The balance is due on the day of your trip.
Kilda Cruises will take bookings for three trips a week. Two days are reserved for each passenger to allow for a 'back up day' in case of poor weather. Monday/Tuesday as the first reservation window, Wednesday/Thursday as the second and Friday/Saturday as the third. We will also take standby bookings for Tuesdays, Thursdays and Saturdays but these bookings are completely dependent on the trip going the day before. If the first group does not get out on their initial day they will then get priority for the 'back up day'.
Kilda Cruises reserves the right to cancel any cruise where the minimum number of passengers is not reached. In such cases where there are insufficient passenger numbers, Kilda Cruises has a liability to the Customer to return the full amount of monies paid for the cruise. In the event of any emergency or event occurring preventing Kilda Cruises from operating the scheduled sailing then Kilda Cruises may, by returning all money paid and without further or other liability, cancel the booking.
Where the Customer cancels a reservation, refunds will be given under the following conditions:
If notice of cancellation is given more than 14 days before departure: Full refund.
If notice of cancellation is given less than 14 days before departure: No refund.
For full boat charters
If notice of cancellation is given more than 1 month before departure: Full refund.
If notice of cancellation is given less than 1 month before departure: No refund.
No refunds are offered on any boat trips if the passenger is late or unable to find the departure points.
In the case of a trip being cancelled the Customer is responsible for contacting Kilda Cruises to obtain a refund as Kilda Cruises does not keep card or bank details once a deposit has been paid.
All our trips are extremely subject to weather conditions. It is very important that contact is made with all passengers the night before the trip to confirm that the weather is suitable for the cruise. Therefore passengers are required to provide Kilda Cruises with a phone number for when you are in Harris. We also ask that in any case you phone us around 7pm the evening before your trip to confirm that you are on the island and to check on weather. Kilda Cruises can be contacted on 01859 502060 or 07760 281804. On some occasions the decision on whether a trip will go or not will be left to the morning of the trip.
Whilst Kilda Cruises gives advice on estimated departure time, journey time, and return time in good faith, because of operational factors beyond its control it does not guarantee the start or completion of any sailing in any specific time and will not accept any liability for any additional expense, cost, loss, delay or inconvenience caused by the actual times of the departure and return.
The Hirta and Orca III are fitted with the very latest safety equipment and all of our crew members are fully trained and qualified to meet the requirements of Marine Safety Regulations. Kilda Cruises reserves the right to determine which vessel to use.
7. INFANTS AND CHILDREN
Children under 16 years of age must be accompanied by an adult. We recommend a minimum age of 10 years for children travelling with adults, as the trips can be bumpy sometimes due to the speed of the vessel.
8. PASSENGERS' PROPERTY
All personal belongings and goods are brought and left on board the vessel at the passengers own risk. Kilda Cruises can accept no liability for loss, theft or damage from any cause unless such loss, theft or damage arises from the negligence of Kilda Cruises or its employees.
9. CONDUCT OF PASSENGERS
Passengers must be alert to all safety notices displayed on the vessel and to announcements made on the vessel and comply with all proper requests of the Skipper and Crew.
10. DATA PROTECTION
The owner will only use any individual information obtained from the customer lawfully in accordance with the Data Protection Act 1998.